frequently asked questionS

  • Scoop Dog will clean any areas of your property that have dog waste issues, including front, back, and side yards, flower beds, dog runs, etc.

  • We currently serve Orleans, Gloucester, Barrhaven, Rockcliffe, Vanier, Nepean, Rideau, Kanata and Carleton Place

  • Yes.  First clean billings contain a one time extra charge to get clients set up in the system, on the routes and any extra time to pick up accumulated pet waste.  There is a $10 per extra bag that is scooped up. This is clearly explained when setting up for service and on the quote..

  • Yes: Billing occurs on the 1st of each month before services are provided. Payments for initial or one-time cleanups are due upon completion of the job.

    Note:  You will be billed for the remainder of the month along with the initial cleanup if engaging in recurring services!

    Next payment is due the 1st of the following month.

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    Example:

    Bill signed up for weekly services and we will begin the initial cleanup followed by every Tuesday cleanup on 3/15/2026. He is paying $100 per month for Every Tuesday Cleanups.

    The agreed rate for the spring /first cleanup is $100. On the first cleanup (3/15/2026), Bill will be billed for the first cleanup (100) and the remainder of the month (2 more cleanups) on 3/15/2026. 

    (Amount Charged on 3/15/2026):

    Initial Cleanup: $100

    Remainder of March Cleanups (3/22, 3/29): $50

    Total: $150

    Next Payments to Be Processed: 

    4/1: $100 (Recurring Cleanups)

    5/1: $100 (Recurring Cleanups)

    6/1: $100 (Recurring Cleanups)

    If payment is not received before your first cleanup of the month you will be removed from the service schedule until payment is processed. Services billed for the month are non-refundable. If you choose to cancel, we are more than happy to clean for the remainder of the month for you if needed.

  • Yes! Scoop Dog provides dog waste removal services year-round at all of our locations. Even in the winter, we will still show up to provide services. In locations with snow, most of the waste that accumulates is still scoopable.

  • No contracts! You can start, pause, and cancel your subscription at any time by emailing or calling us! Or use our client portal and do it yourself!

  • We will double bag the waste and place it in each customer’s trash can or neatly on the side of their house. You can also pay $5 each visit for us to take it away for you!

  • We love dogs! In most cases, we all get along. However, we run across cases where a dog will not let the tech into the yard or clients have dogs doing a job protecting the property and owners. We respect the fact that we are coming into their “world”.

    We have a few ways to help relieve the stress of a dog and the technician. First, you will know the day of the week your tech is coming to service the yard, so you can leave the pet inside if you wish. In addition, we are able to send a text that we are on the way, allowing you a few minutes to secure the dog. We do not take any unnecessary risks with your dog or our employees.

  • With respect to scheduling, we are unable to provide a timeframe on your scoop day. We have many yards to clean, and our routes are constantly being optimized for efficiency. This also helps keep our rates low for you! Our routes run from around 7am to dark. 

    Communication is important and you will always receive notice via text when we are on the way. We provide about 30-60 minutes notice, so you are properly informed of our arrival. Your scoop day will be the same day each week. If your service day ever changes, we will always communicate with you in advance. 

  • No, you do not have to be home when we clean. We simply ask for easy access to your gate. We can also clean with your dogs in your yard if they are friendly. Our team loves all animals! Once the cleanup is completed, we will send a picture of your closed gate to your phone number or email on file, so you have records of it.

    Note: If our staff has never met your dogs before and you are home, please let the technician know ahead of time that you will be letting the dogs out for an introduction. We don’t want to startle anyone!

  • Yes! We disinfect our equipment after each cleanup with an organic, kennel-grade disinfectant to prevent the spread of germs. 

  • 1. Your yard must be easily accessible

    2. Lawns should be cut on a regular basis without large amounts of leaves or debris. Autumn in the scooping industry is known as “poop camouflage season.” Please be mindful that we can only pick up what we can see.

    3. Gates should be free of snow & Ice and unlocked when we arrive. If you provide us with gate codes, we will always lock up once we are done.

    4. Aggressive dogs must be left indoors on scheduled service days.

    5. If you know you will not need services, please give us at least 48 hours’ notice.

  • Scoop Dog stands behind its dog waste removal services by offering a 24-hour 100% satisfaction guarantee. If you are unsatisfied with any service and your yard is not overgrown or covered in yard debris, we will send out a scoop tech to your home to re-clean until you are satisfied.