Scoop Dog Terms of Service
Thank you for choosing Dog Scoop, pet waste removal service! Before using our service, please carefully review the following terms of service, which constitute a legal agreement between you and our company. By using our service, you agree to be bound by these terms.
1. Service Description: Our company offers a comprehensive pet waste removal service that is specifically designed for both residential and commercial properties. Our highly-trained team will thoroughly clean up all pet waste from any designated areas and dispose of it in an environmentally friendly manner, ensuring that your property is left clean and odor-free. We use top-quality equipment and the latest techniques to ensure that our service is efficient and effective, leaving you with a clean and hygienic outdoor space for your pets to enjoy.
2. Service Availability: Our service is available in specific areas, and we make every effort to accommodate all customers. However, please note that availability is subject to change and may be limited based on the volume of service requests in your area. We reserve the right to refuse service to any property if we determine that it is unsafe or not feasible to provide our service. We will do our best to communicate any changes in availability or service status as soon as possible to ensure transparency and customer satisfaction.
3. Deposit & Payment: A non-refundable deposit of 50% of the total service fee is required prior to the commencement of any services. The remaining balance will be automatically charged to the credit or debit card on file upon completion of the service. Clients are required to maintain a valid credit or debit card on file with the Company for payment processing. Failure to provide or maintain accurate payment information may result in the suspension or termination of services.
3.5 Ice & Debris: Scoop Dog can only remove waste that is visible and accessible at the time of service. If the property has excessive grass height, leaves, snow, ice or debris or any other obstruction that prevents the technician from locating pet waste, the service will be performed to the best of the technicians ability under the given conditions.
3.7. Reunds & Discounts: No refunds or discounts will be provided for waste missed due to obstructions. It is the Clients responsibility to maintain the property in a condition that allows for proper waste removal. If conditions significantly hinder service, the technician may notify the Client, and additional service fees may apply for extended service time or return visits.
4. Access to Property: In order for us to provide our pet waste removal service, you agree to provide us with safe and unobstructed access to the designated pet waste removal area(s) on your property. If access is not provided, we reserve the right to cancel or reschedule the service appointment, and you may be charged a fee for the missed appointment. Please note that we are not liable for any damages to property that may occur during the service.
5. Cancellation and Rescheduling: We understand that schedules can change unexpectedly. If you need to cancel or reschedule, please contact us at least twenty-four (24) hours prior to the scheduled appointment time. If you fail to provide sufficient notice and we are already on the way, we reserve the right to charge a cancellation fee to cover the cost of gas and time. Thank you for your understanding.
6. Weather Policy: Our company reserves the right to cancel or reschedule a service appointment in the event of inclement weather. We consider inclement weather to be any weather condition that poses a safety risk to our employees, such as lightning, thunderstorms, high winds, or snowing roads. In the event of a cancellation or rescheduling due to inclement weather, we will make every effort to inform you in a timely manner and reschedule the service appointment for the earliest possible date. We are not responsible for any damages or injuries resulting from weather-related cancellations or rescheduling.
7. Waste Hauling & Disposal: We will dispose of the waste in your green bin OR garbage in. We use compostable bags when disposing in green bin and normal garbage bags when in the garbage. At this time we currently DO NOT haul away the waste.
You agree to indemnify and hold us harmless for any claims related to waste disposal. Waste will be double-bagged and placed in your trash can or neatly on the side of your property unless removal is selected.
7.5 Initial Clean & Extra Bags: For your initial booking, a one-time charge of $30 will apply for the initial cleaning. This fee is only applicable on your first service and will not be charged again if you opt for a recurring service. Each initial cleaning includes the disposal of up to two bags of waste. Any additional bags beyond the two included will incur a charge of $10 per bag.
8. Pet Safety: For the safety of our employees, we require that all dogs be secured inside the home during our service appointment. If a dog is outside and unsecured, we reserve the right to cancel or reschedule the service appointment. If a dog is aggressive or poses a safety risk to our employees, we may terminate the service appointment immediately. You agree to indemnify and hold us harmless from any claims, damages, or expenses arising from the behavior of your pets during our service appointment.
9. Dog Bite Policy: In the event that one of our employees is bitten by a dog on your property, the fault will be considered the responsibility of the pet owner. We reserve the right to terminate the service appointment immediately and seek medical attention for the injured employee. If necessary, we may file a claim with your homeowner's insurance to cover any medical expenses or damages resulting from the dog bite. You agree to indemnify and hold us harmless from any claims, damages, or expenses arising from a dog bite that occurs during our service appointment.
10. Recording and Marketing Policy: We reserve the right to film, record, or take pictures of our pet waste removal service for quality control, training, and marketing purposes. By using our service, you grant us permission to film, record, or take pictures of the service and any relevant property. We will handle any such recordings or images in accordance with our privacy policy, and will not use or distribute them for any purpose other than quality control, training, and marketing. We may use these recordings, images, or testimonials for marketing purposes, including but not limited to social media, website, and print advertising. If you have any objections to being recorded or photographed, or to the use of your property or pet's image or testimonial for marketing purposes, please notify us in advance of the service appointment.
11. Liability: While we take every care to ensure that our pet waste removal service is performed to the highest standards, accidents can happen. Therefore, our company cannot be held responsible for any damages, injuries, or losses resulting from the use of our service. You agree to indemnify and hold us harmless from any claims, damages, or expenses arising from the use of our service.
12. Disclaimer of Warranties: We strive to provide the highest quality of service possible, but our service is provided on an "as is" basis and we make no guarantees or warranties, express or implied. We do not warrant that our service will be uninterrupted or error-free, and we are not responsible for any damages or losses that may result from the use of our service
13. Intellectual Property: Our company retains all intellectual property rights in and to our service, including all copyrights, trademarks, and other proprietary rights.
14. Governing Law: These terms of service shall be governed by and construed in accordance with the laws of the province in which our company is located.
15. Modifications: We reserve the right to modify these terms of service at any time, at our discretion. Any such modifications will be effective immediately upon posting on our website.
Thank you for choosing our pet waste removal service. We look forward to serving you!